bdkka Privacy Policy and Data Protection

1 Introduction

bdkka is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy clearly describes how bdkka collects your personal information, why it is collected, how it is stored and processed, and under what circumstances it may be shared with third parties.

By using our platform, you acknowledge that you have read and understood the contents of this privacy policy. If you have any questions or concerns, please contact our support team.

2 Information We Collect

When creating an account and using services on bdkka, we may collect various types of information. This information is used to improve the quality of our services and to ensure the security of your account.

2.1 Directly Collected Information

• Full name and username
• Email address
• Date of birth (for age verification — minimum 21 years)
• Residential address
• National ID card or passport details (for KYC verification)
• Payment information (bKash, Nagad, Rocket, Upay numbers)

2.2 Automatically Collected Information

• IP address and device information
• Browser and operating system type
• Activity logs on the platform
• Cookies and session data
• Transaction history and gaming activity

2.3 Information Collected via Third Parties

For the purpose of identity verification and fraud prevention, we may verify certain information about you from trusted third-party service providers.

3 Purpose of Using Information

bdkka uses your information only for the following purposes:

• To create, manage, and secure your account
• To process financial transactions including deposits and withdrawals
• To carry out age and identity verification (KYC) processes
• To comply with anti-money laundering (AML) regulations
• To inform you about relevant promotions and bonuses
• To provide customer service and technical support
• To implement responsible gaming policies and identify problematic gaming behaviour
• To ensure platform security and prevent fraud
• To conduct statistics and analysis for improving our services

4 Data Storage and Protection

bdkka applies industry-standard technical and organisational measures to protect your personal information. We keep all data transfers secure using SSL (Secure Socket Layer) encryption technology.

4.1 Technical Security Measures

• 256-bit SSL encryption for all data transmissions
• Strong password hashing algorithms
• Regular security audits and vulnerability testing
• Two-Factor Authentication support
• Real-time fraud detection system

4.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may need to be kept for a defined period to meet legal and regulatory obligations. Once that period has passed, we securely delete the relevant information.

5 Sharing Information with Third Parties

bdkka does not sell or rent your personal information. However, we may share information with specific third parties in the following limited circumstances:

• Payment processors: With payment service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions.
• Identity verification services: With accredited verification service providers to comply with KYC and AML regulations.
• Game providers: With platforms such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming to ensure gaming services.
• Legal authorities: To the relevant authorities in the case of a court order or legal obligation.
• Technical service providers: With trusted technology partners who assist in operating and maintaining the platform.

All third parties with whom we share information are bound by data protection agreements consistent with our privacy policy.

6 Cookies and Tracking Technologies

bdkka uses cookies and similar tracking technologies on its platform. These technologies help improve your browsing experience and maintain the functionality of the platform.

6.1 Types of Cookies

• Essential cookies: Required for the core functioning of the platform. These cannot be disabled.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Used to monitor and improve platform usage.

You can control cookies through your browser settings. However, disabling certain cookies may cause some platform features to not function properly.

7 Your Rights

As a user of bdkka, you have several important rights over your own personal information:

• Right to access: You have the right to know what information we hold about you.
• Right to rectification: If there is any inaccuracy in your information, you may request a correction.
• Right to erasure: In certain circumstances you may request that your information be deleted — however, this may not be fully possible where legal or regulatory obligations apply.
• Right to object to processing: You may object to the use of your information for specific purposes.
• Right to data portability: You may request a copy of your information in a structured and readable format.
• Right to withdraw consent: You may withdraw your previously given consent at any time.

To exercise these rights, please contact our support team. We will process your request as quickly as possible.

8 Protection of Minors' Information

bdkka strictly prohibits any person under the age of 21 from creating an account or using its services. We do not knowingly collect any personal information from minors. If a minor registers by mistake, all related information will be deleted and the account will be cancelled as soon as it is discovered.

If you suspect that a minor is using our platform, please notify our support team immediately.

9 International Data Transfers

Our servers and service providers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that such transfers always take place with adequate protection measures in place. All parties involved are bound by agreements consistent with our privacy policy.

10 Security Breach Situations

In the event of a significant breach of data security, bdkka will notify the affected users as quickly as possible. We maintain a defined response plan to handle such situations in order to minimise harm.

If you notice any unusual activity related to your account's security, please contact us immediately through our 24/7 live chat support.

11 Changes to This Policy

bdkka reserves the right to change or update this privacy policy from time to time. If any significant changes are made to the policy, we will inform you through a clear notice on the platform and, where applicable, by email.

If you continue to use the platform after a policy change, you will be considered to have automatically accepted the revised policy. It is therefore recommended that you visit this page regularly.

12 Applicable Law

This privacy policy will be governed by applicable laws and regulations. If a dispute arises, both parties will attempt to resolve it through discussion. If no resolution is reached through discussion, the matter will be settled in accordance with the applicable legal framework.